TO BETTER SERVE YOU, HERE ARE SOME COMMON QUESTIONS FROM OUR CUSTOMERS
- How do we protect our customers?
We protect your information on its way from your computer, smartphone, or tablet to our server. We make this possible with data encryption (TLS), adhering to the highest standards of online security.
PCI Therefore, you can rest assured that no one will see your financial data.
- How does LoopsShop's security work?
LoopsShop is responsible for your money from the moment of purchase until the product arrives at your home. Remember, a 100% refund is guaranteed if the product arrives defective or broken, or even if it does not arrive at your home, we will refund all your money.
- What is the delivery time?
Our customers are receiving their orders within 4 to 10 business days. The product will go directly from our factory to your home.
The maximum delivery guarantee period is 40 business days. If it does not arrive within this period, we will refund your money without any bureaucracy, directly to your bank account.
- Where does the product come from?
From our factories overseas.
- Is there a usage guarantee?
We offer a warranty for exchange or return if you use it for 7 days and find any manufacturing problems.
- What if my delivery is delayed?
Rest assured. Your shipment is monitored daily, and if the product does not arrive for any unexpected reason within 40 business days from the shipping date, a 100% refund will be issued according to the shipping and delivery terms.